Player Welfare

Play Smart, Stay in Control

kell88 believes gaming should always be an enjoyable activity — never a source of stress or financial harm. Our responsible gaming framework gives every Bangladeshi player the tools, information, and support needed to keep gambling safe, fun, and within healthy limits.

18+ Players Only Self-Exclusion Available Deposit Limits Time-Out Tools 24/7 Support

Our Commitment

Responsible Gaming Tools at kell88

Every kell88 member has access to a full suite of safety tools. These features are built directly into your account and are always free to use.

Deposit Limits

Set a daily, weekly, or monthly deposit cap that prevents you from exceeding your personal budget. Once a limit is active, it cannot be increased without a mandatory cooling-off period — protecting you from impulsive decisions made in the heat of the moment.

Session Time Limits

Define how long you want to play in a single session. When your chosen time limit is reached, kell88 will display a clear alert. You can opt to end your session or continue — but the reminder ensures you always stay aware of how long you have been playing.

Time-Out (Cool-Off)

Need a short break from gaming? Activate a time-out of 24 hours, 48 hours, 7 days, or 30 days. During a time-out your account remains open but you cannot place bets or make deposits. Time-outs take effect immediately and cannot be reversed early.

Self-Exclusion

If you feel that gambling is causing harm to yourself or your family, self-exclusion allows you to close your kell88 account for a minimum period of six months or permanently. During self-exclusion, your account is locked and you will not receive any promotional communications.

Reality Checks

Enable periodic reality-check notifications at set intervals during your gaming session. Each notification displays a summary of time played and net gaming activity, helping you stay grounded and make informed decisions about whether to continue.

Dedicated Support Team

Our trained support team is available around the clock to assist any member who is concerned about their gaming habits. Conversations are confidential. Contact us at [email protected] and a team member will respond promptly — Bangladesh Standard Time (UTC+6).

Recognising the Signs

When Does Gambling Become a Problem?

For the overwhelming majority of kell88 members, online gaming is a leisure activity — a way to enjoy cricket betting, Teen Patti, slots, and live casino games within a personal entertainment budget. However, kell88 recognises that for a small number of individuals, gambling can develop into a compulsive behaviour that has a negative impact on finances, relationships, and mental well-being.

Problem gambling is not defined by how much money a person spends or how frequently they play. It is defined by the harm that gambling causes and by the individual's loss of control over their gambling behaviour. A person with a gambling problem may spend more than they can afford, chase losses, or feel unable to stop even when they want to.

The good news is that help is available, and the earlier a person recognises the warning signs, the easier it is to regain control. kell88 is committed to providing every member with the information and tools they need to make that happen.

Self-Assessment Checklist

Honest answers can help you spot early warning signs

Do you spend more money on gambling than you originally planned?
Have you ever tried to "chase" losses by continuing to play after a losing streak?
Do you feel anxious, irritable, or restless when you are not able to gamble?
Have you borrowed money or sold possessions in order to fund your gambling?
Has gambling caused arguments, tension, or distance in your relationships?
Do you find it difficult to stop playing even when you have already decided to quit for the day?
Have you neglected work, studies, or family responsibilities because of time spent gambling?
Do you think about gambling frequently — planning your next session or reliving past wins?
Have you ever felt the need to keep your gambling habits secret from friends or family?
Do you play to escape stress, depression, or difficult personal situations?

If you answered "yes" to two or more of these questions, it may be time to take a step back and consider using one of kell88's responsible gaming tools — or to reach out for confidential support.

Step-by-Step

How to Activate Responsible Gaming Tools

All safety tools are accessible directly from your kell88 account. No waiting period is required to activate a limit — restrictions take effect immediately.

Sign in to kell88 using your registered username and password. All responsible gaming settings are managed from within your personal account dashboard — no need to contact support for routine limit changes.

Navigate to Account Settings

Once logged in, locate the "Responsible Gaming" section within your account settings panel. This dedicated area houses all safety controls, including deposit limits, session reminders, time-out options, and self-exclusion.

Choose Your Preferred Tool

Select the tool that best fits your situation. You can set a deposit limit in Bangladeshi Taka (৳), choose a session time reminder, activate a cool-off period, or begin the self-exclusion process. You may use multiple tools simultaneously.

Confirm and Save

Review your chosen settings and confirm. Restrictions and time-outs are applied to your account instantly. Increasing a deposit limit or removing a time-out requires a mandatory waiting period to ensure impulsive reversals are prevented.

Request Self-Exclusion via Support

For a full self-exclusion, contact our support team directly at [email protected]. Self-exclusion requests are processed within 24 hours and apply across all devices. During this period, kell88 will not send you any promotional content.

Seek External Help if Needed

If you feel that kell88's built-in tools are not sufficient, we encourage you to seek support from a qualified counsellor or a professional gambling helpline. There is no shame in asking for help — reaching out is the strongest thing a person can do.

Know the Facts

Common Questions About Responsible Gaming

Understanding the facts about responsible gambling helps players make better decisions and reduces the stigma around seeking help. Below are answers to questions that kell88 members commonly raise with our support team.

kell88 is committed to ongoing education. We believe that a well-informed player is better equipped to set realistic limits, recognise warning signs early, and maintain a healthy relationship with gaming over the long term.

Need to Talk to Someone?

Our responsible gaming support team is available 24 hours a day, 7 days a week. All conversations are treated with complete confidentiality. You do not need to be in crisis to reach out — even if you simply want to discuss your limits, we are here to help.

[email protected]

1 Is gambling at kell88 safe for recreational players?

Yes. The vast majority of kell88 members enjoy online gaming as a recreational hobby within a fixed personal budget. kell88 is designed to be a fun, fair, and secure platform. As long as you set clear limits for yourself — both in terms of time and money — gaming at kell88 can be a genuinely enjoyable leisure activity.

2 What is the minimum age to play at kell88?

All kell88 Members must be 18 years of age or older. This is a strict policy enforced through our Know Your Customer (KYC) verification process. Any account found to belong to a person under the age of 18 will be permanently closed and any funds held will be handled in accordance with applicable law.

3 Can I set a deposit limit in Bangladeshi Taka?

Yes. kell88's deposit limit tool allows you to specify a maximum amount in ৳ BDT that you are comfortable depositing over a daily, weekly, or monthly period. For example, you might set a weekly limit of ৳5,000. Once that limit is reached, no further deposits are accepted until the period resets or — following a mandatory waiting period — you choose to adjust the limit.

4 How quickly does a self-exclusion take effect?

Self-exclusion requests submitted to [email protected] are processed within 24 hours of receipt. Once active, the exclusion is applied across all devices and access points. kell88 will also cease all marketing communications to a self-excluded member for the full duration of the exclusion period.

5 What happens to my balance if I self-exclude?

Any funds remaining in your kell88 account at the time of self-exclusion will be held securely. You may request a withdrawal of your balance by contacting our support team. Withdrawal requests from self-excluded accounts are processed in accordance with our standard verification procedures and will not be unreasonably withheld.

6 Will kell88 send me promotional offers during a time-out or self-exclusion?

No. As soon as a time-out or self-exclusion becomes active, kell88 will immediately remove you from all promotional mailing lists and bonus notification systems. You will not receive any offers, bonus alerts, or re-engagement emails during the restricted period. This is a firm commitment, not optional.

Our Principles

The kell88 Responsible Gaming Commitment

Responsible gaming is not just a policy document at kell88 — it is a core operational value embedded into every aspect of how the platform is designed and managed.

Transparency

kell88 displays clear odds, house-edge information, and game return-to-player (RTP) percentages so Members can make fully informed decisions before placing any bet.

Non-Exploitation

kell88 will never target vulnerable players with high-value bonus offers designed to encourage excessive spending. Promotions are designed to reward responsible play, not to chase losses.

Proactive Monitoring

Our platform monitors player behaviour for patterns that may indicate problem gambling. Where such patterns are identified, a member of our team may proactively reach out to offer support and guidance.

Staff Training

All kell88 customer support staff receive dedicated responsible gaming training to ensure they can identify at-risk behaviour and respond with empathy, confidentiality, and practical assistance.

kell88 operates on the fundamental principle that the long-term success of a gaming platform depends on the well-being of its Members. A player who enjoys kell88 safely and responsibly over many years contributes far more to the community than one who spends recklessly and leaves dissatisfied. This is not simply an ethical stance — it is good business practice, and it shapes every product decision we make.

We are aware that Bangladesh has a vibrant and passionate sporting culture, particularly around cricket. Betting on BPL matches, the IPL, T20 World Cup fixtures, and Bangladesh Tigers international games is a popular and exciting activity for millions of adults across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and beyond. kell88 exists to serve that community — but always within a framework that prioritises safety, fairness, and player welfare above short-term revenue.

Our responsible gaming infrastructure is reviewed and updated regularly. We consult best-practice guidance from international responsible gambling organisations and apply the most effective harm-reduction techniques available. We also work continuously to improve the accessibility and visibility of our safety tools, so that any Member who needs help can find it quickly and without barrier.

If you have feedback about kell88's responsible gaming provisions — whether you feel a tool could work better, or you want to suggest a new feature — we genuinely welcome your input. Please contact us at [email protected]. Your experience helps us build a safer platform for every Member in the kell88 community.

Continue at kell88

Ready to Play Responsibly?

Now that you know kell88's full responsible gaming toolkit, feel confident exploring everything the platform has to offer. Set your limits, play for fun, and remember — 18+ only.

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